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Prior to Choose People, Kris Boesch was the CEO of Exodus Moving & Storage. When Kris came to Exodus the culture was toxic and the company was financially struggling. She didn't have money to throw at the employees to make them happy and moving wasn't a "sexy" job with great pay and benefits.
Kris knew that if her employees felt good about coming to work, they would take good care of the customers who in turn would take care of the financial health of the company. She understood that it wasn't the executive team that took the piano up the switch back stair case, it was the moving crew.
Step by step she turned the culture around. And under her leadership, and under this business model, Exodus Moving & Storage achieved 40% less turnover than the industry average and a bottom-line twice that same average.
Yet Exodus was just one company, one success. This is what led Kris collaborate with a team of doctoral students in the Industrial Organizational Psychology Department at Colorado State University to find out what makes employees feel good about coming to work and how do you measure it - across US companies of many different ilks - B to B, B to C, large, small, blue collar, white collar, for-profit, non-profit.
Over 1000 hours later they had their answers which laid the foundation for the Choose People 360 Company Culture Audit.
When companies have happy employees they are able to be financially successful and can hire more happy employees. And at the end of the day, when employees feel good about coming to work, they can go home and be better parents, spouses and citizens.
I have several clients who have a great hard working employee who drives them bonkers in meetings simply because s/he gives too much detail causing a 10 minute touch base to easily expand into an hour long energy sucking experience.
Of course this isnt the employees intention.
More likely the employee is simply looking for reassurance.
So heres how to support that employee while also making your communication experience more enjoyab...