Go from Transactional to Transformational in One Step

I was making a deposit at my bank last week when the teller, who I don’t know, asked me if she could ask me a question, one to which she’s in the discovery of answering for herself. I said yes and she followed with, “What makes life valuable?” I paused. We then engaged in a 10-minute conversation that was a bit awkward and quite interesting. I walked away, taken by the exchange. A barrier had been broken.

That interaction, one that’s the epitome of transactional was DISRUPTED. It was disrupted by her curiosity and willingness to break social stranger norms – especially during this time of hesitancy, where we play it safe by sticking to our own social bubbles.

Many of us spend quite a few of our waking hours working hard to look good – to prove ourselves, to prove our value – primarily to those social bubble comrades. And when we’re here, in this mindset, we don’t expand. We’re like hamsters on a wheel clicking off the number of rounds we go, hoping that means progress.

So the one step is simply this – get curious, about other people’s worlds. Focus less on looking good and more on uncovering the adventure of real deal exchanges. And maybe your question looks like…

  • What’s your dream?
  • What’s one of your favorite life experiences?
  • What lights you up?
  • What do you want to be known for?

I promise, that wheel won’t go anywhere if you want to come back.

Now if you wonder – how does this relate to work? Consider the social barriers, rules and expectations that keep everyone “in their place.”

Real deal exchanges lead to retention – period. They also happen to lead to new discoveries and innovation within your organization. Free your team from the stale constructs that make every interaction feel like a checklist task – where everyone is just so doggone amenable and the exchanges are forgettable, uninspiring, meh.

Culture Works

With Culture Works in your hands you’ll know exactly how, and what to do to manage your workplace culture.
No other workplace culture book empowers you to take on workplace challenges like the researched and proven 8 Critical Factors found in Culture Works.
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